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HSD articles

What happens if I forget my PIN for my ode cashback card?
Should you happen to forget your PIN, you can request a PIN reminder through your online Account details tab. Also, you can call 01908 303564 and select opt...
Mon, 27 Mar, 2023 at 1:40 PM
What should I do if my ode cashback card is lost or stolen?
If your card is stolen or lost, please notify the ode cashback card support team immediately. You can call them on 01908 303564. Press option 3 for 'los...
Mon, 27 Mar, 2023 at 1:40 PM
Update account details
To update your details, all you need to do is log into your member account. Once you have logged into your account, head over to ‘My Account’ to adjust your...
Mon, 27 Mar, 2023 at 1:41 PM
Provide Proof
Once you have signed into your member profile, there are various deals and discounts you can access with stipulated terms and conditions to take into consid...
Mon, 27 Mar, 2023 at 1:46 PM
Code Expired
If after entering the code from our offer page into the promotional area on the partners page you are seeing an expired message please contact us to let us ...
Mon, 27 Mar, 2023 at 1:49 PM
No additional discount
On occasion, we may advertise discounts on our website that are available in the public domain. Also, we may advertise to our member’s sales and special off...
Mon, 27 Mar, 2023 at 1:51 PM
Offer won't open / load
We're sorry to hear that you are having issues with the offer page. This is not the experience we want for our members, so we are here to help resolve t...
Mon, 27 Mar, 2023 at 1:53 PM
Error message
We're sorry to hear that you are having issues with the offer page. This is not the experience we want for our members, so we are here to help resolve t...
Mon, 27 Mar, 2023 at 1:54 PM
Outreach
We'd love for you to share our scheme with your staff, please use the relevant form below and our Outreach team will respond to your enquiry within the ...
Mon, 27 Mar, 2023 at 1:55 PM
Partnership request
Thank you for your interest in our scheme, please direct your enquiry to our Partnerships Team - partnerships@joinnetwork.com They can discuss your enquir...
Mon, 27 Mar, 2023 at 1:55 PM